Privacy Policy – Your Trust Matters to Us

Payment Information

When you make a purchase, we securely process the payment using trusted third-party providers. That may involve collecting:

• Your card or payment method number

• Security or verification codes tied to your payment method

We don’t store your full payment details ourselves. All payment data is handled through secure platforms:

• Stripe Privacy Policy

• PayPal Privacy Policy

• Apple Pay

• Google Pay

Information We Collect Automatically

In short: We collect some basic technical info when you visit our site.

Just like most websites, we automatically collect certain details about your visit to help improve security, performance, and your user experience. This info doesn’t personally identify you but may include:

• Your IP address

• Browser type and settings

• Device info (e.g., model, operating system, language)

• Pages visited and actions taken

• Time stamps and referral sources

This data helps us understand how our services are being used—and how we can make them better.

We also use cookies and similar technologies for things like remembering your preferences and analyzing traffic. You can learn more in our Cookie Notice.

Types of Automatically Collected Data:

• Log and Usage Data: Diagnostic information such as which pages you visit, features you use, and when you visit.

• Device Data: Info about your device, including IP address, browser type, and system configuration.

• Location Data: We may collect location data based on your IP address or device settings. You can always choose to disable location access in your browser or device settings.

Information From Other Sources

In short: Occasionally, we gather additional information from trusted third parties.

To better tailor our services, marketing, or communication, we may receive information about you from public databases, marketing partners, social media, or affiliate programs. This can include:

• Updated contact information

• Professional titles

• Social media links

• Browsing intent or behavior (used for advertising or promotions)

This helps us keep our records current and offer more relevant content to you.

3. What Legal Bases Do We Rely On to Process Your Information?

In short: We only process your personal data when we have a valid legal reason to do so.

We respect your privacy and follow the law. Depending on where you live, especially if you’re in the European Union, the United Kingdom, or Canada, we rely on specific legal bases to collect and use your data.

Here’s what that means:

If You’re in the EU or UK

Under the General Data Protection Regulation (GDPR), we may rely on the following legal grounds:

• Consent: You’ve given us permission to use your personal information for a specific purpose. You can withdraw that consent at any time.

• Contract: We need your data to carry out a contract with you, such as processing an order or giving you access to your account.

• Legitimate Interests: We may process your information for our business needs, as long as it doesn’t override your fundamental rights. This could include:

  • Sending you offers and discounts

  • Customizing advertising and website content

  • Understanding how our services are used so we can improve them

  • Preventing fraud and keeping the site secure

• Legal Obligation: Sometimes, we’re legally required to use your information—for example, to comply with tax laws or respond to law enforcement requests.

• Vital Interests: If we believe it’s necessary to protect your life or someone else’s safety, we may process your information.

If You’re in Canada

Canadian privacy law allows us to collect and process personal information if:

• You’ve given us explicit consent, or

• It’s reasonable to assume implied consent, based on your actions

There are also some special cases where we may use your data without consent, including:

• To protect someone in danger

• For investigations or fraud prevention

• When required by law or a court order

• If the data is already public or part of a journalistic or research activity

We’ll never process your personal information without a clear, legal purpose—and we’ll always respect your rights.

4. When and With Whom Do We Share Your Personal Information?

In short: We only share your personal data when it’s necessary—and always for a clear and legitimate reason.

Your information is never sold or shared lightly. We may disclose your personal information in specific situations, always with the goal of fulfilling a service, complying with legal obligations, or protecting your rights.

Here are the main scenarios:

Business Transfers

If our business is ever involved in a merger, acquisition, asset sale, financing round, or similar transition, your personal information may be part of that process. In such cases, we’ll take reasonable steps to ensure your data is handled respectfully and in accordance with this Privacy Policy.

With Trusted Service Providers

We work with a few third-party providers to help us deliver our services. These might include:

• Payment processors (like Stripe or PayPal)

• Hosting and security services

• Email marketing or analytics platforms

These partners only receive the information they need to perform their specific function—and they’re contractually obligated to protect it.

We do not share your personal information for advertising purposes unless you’ve given us explicit consent, and we never sell your data to third parties.

If anything changes, we’ll update this policy and let you know.

5. Do We Use Cookies and Other Tracking Technologies?

In short: Yes, we use cookies and similar tools—but only to improve your experience, keep our site running smoothly, and help us understand what’s working.

Cookies and tracking technologies are standard tools used by most websites today. At BuildWithPros.com, we use them for things like:

• Remembering your preferences

• Keeping your session secure

• Understanding how our site is used

• Delivering relevant content

• Measuring performance and fixing bugs

We also allow certain trusted third parties—like analytics or advertising partners—to use cookies on our site. These tools help us better understand how visitors engage with our services and how to improve them over time.

You can learn more about the specific cookies we use and how to manage them in our Cookie Notice.

What About Advertising or Remarketing?

Some tracking tools may tailor ads or content to your interests, based on how you’ve used our site in the past. You can opt out of this kind of tracking by adjusting your cookie settings or following the opt-out links in our Cookie Notice.

In some states, this type of tracking may be considered a “sale” or “sharing” of personal information. If you live in one of those states, you can opt out of these features by following the steps described under Your Privacy Rights.

Google Analytics

We use Google Analytics to better understand how people use our site. This may include features like remarketing or traffic reports. If you want to prevent Google Analytics from collecting your data, you can opt out using this tool: https://tools.google.com/dlpage/gaoptout

For more information, please see the Google Privacy & Terms.

Cookies help us serve you better—but how much you share is always up to you. Most browsers let you control or disable cookies in the settings.

6. How Long Do We Keep Your Information?

In short: We only keep your information for as long as we genuinely need it—and never longer than necessary.

We store your personal data just long enough to fulfill the purpose it was collected for, whether that’s completing an order, maintaining your account, or meeting legal obligations (like tax or accounting rules).

Here’s how we approach data retention:

• If you have an account with us, we’ll keep your information while the account is active.

• Once we no longer need the data—for example, after a canceled subscription or completed order—we’ll delete it or anonymize it.

• In some cases, we may need to keep certain records for a longer period due to legal requirements, such as bookkeeping laws.

What Happens When We No Longer Need Your Data?

If your data is no longer needed for any business, legal, or technical reason, we’ll either:

• Securely delete it, or

• Anonymize it, so it can no longer be linked to you

If your information is stored in a backup or archive system that can’t be immediately edited, we’ll isolate it until it can be safely deleted.

We take data retention seriously and never hold on to your information without purpose. Everything we store is kept for a reason—and when that reason no longer applies, we let it go.

7. How Do We Keep Your Information Safe?

In short: We use a combination of technical and organizational safeguards to protect your information.

Protecting your personal data is a responsibility we take seriously. We’ve put security measures in place to reduce the risk of unauthorized access, misuse, loss, or disclosure of your information.

These measures include:

• Secure servers and encrypted connections

• Access controls and authentication protocols

• Ongoing monitoring and threat detection

• Industry-standard security tools and practices

But No System Is Perfect

While we do everything reasonably possible to protect your information, no method of transmission over the internet or method of storage is completely secure. Because of this, we can’t guarantee absolute protection against unauthorized access—such as hacking or cybercrime.

That said, we regularly review and update our security practices to adapt to new threats and to keep your data as safe as possible.

What You Can Do

To help us keep your data secure:

• Use strong, unique passwords for your account

• Don’t share your login credentials with others

• Always log out when using shared devices

• Contact us immediately if you suspect any unauthorized use of your account

Your trust means everything to us. We’ll continue to improve our security efforts to keep your data protected and your experience worry-free.

8. Do We Collect Information from Minors?

In short: No. Our services are designed for adults, and we don’t knowingly collect data from anyone under the age of 18.

We care about protecting children’s privacy. That’s why we do not knowingly collect, use, or share personal information from individuals under 18 years old. Our site, services, and products are intended for adults only.

If You’re a Parent or Guardian

If you believe that your child has provided personal information to us—accidentally or otherwise—please contact us at info@buildwithpros.com. We’ll take immediate steps to investigate and delete the data if needed.

If we become aware that we’ve unintentionally collected personal information from someone under 18, we will:

• Deactivate the account

• Remove any associated personal information from our records

• Take steps to prevent further data collection from that individual

By using our services, you confirm that you’re at least 18 years old or acting with permission as a parent or guardian.

9. What Are Your Privacy Rights?

In short: Depending on where you live, you may have important rights when it comes to your personal information—and we fully support your ability to exercise them.

Privacy laws in different regions give you control over how your personal data is collected and used. Whether you’re in the European Union, the United Kingdom, Canada, or certain U.S. states, you may have the right to:

Your Rights May Include:

• Accessing your information – Request a copy of the personal data we hold about you

• Correcting your data – Ask us to fix inaccurate or incomplete information

• Deleting your data – Request deletion of your personal information in certain cases

• Restricting use – Limit how we use your data under specific conditions

• Data portability – Receive your data in a format you can share with another service

• Objecting to processing – Say no to certain uses, such as targeted marketing

• Avoiding automated decisions – Choose not to be subject to decisions made solely by algorithms (where applicable)

How to Exercise These Rights

To request access, updates, or deletion of your personal information, simply contact us at info@buildwithpros.com. We’ll respond in accordance with the privacy laws that apply in your region.

You can also log into your account at any time to update or correct your personal details.

Unsubscribing from Marketing

If you’ve signed up to hear from us and change your mind, you can unsubscribe at any time:

• Click the “unsubscribe” link in any email we send

• Email us directly at info@buildwithpros.com

You’ll still receive important service emails about your account or purchases.

Regional Considerations

• EEA or UK: You can also contact your local data protection authority if you have concerns.

• Switzerland: You may reach out to the Federal Data Protection and Information Commissioner.

• Canada: Both express and implied consent may apply, depending on how your data was collected.

• U.S. residents: See Section 11 for additional rights based on your state.

Your privacy matters to us—and we’re committed to making it easy for you to understand and control how your information is handled.

10. Controls for Do-Not-Track Features

In short: While we respect your preferences, there’s currently no consistent standard for how to respond to Do-Not-Track (DNT) signals—and we follow industry guidance accordingly.

Some browsers and mobile devices offer a “Do-Not-Track” (DNT) setting you can enable to let websites know you prefer not to be tracked across the web. We want to be transparent: at this time, there is no universal agreement on how websites should respond to these signals.

Because of this, we currently do not respond to DNT signals from browsers or devices.

What Happens If a Standard Is Established?

If an official industry or legal standard for honoring DNT signals is adopted in the future, we will update this section—and our practices—to reflect that.

For California Residents

California law requires us to tell you how we respond to DNT signals. As of now, because no standard exists, we do not respond to DNT settings or signals sent by browsers.

Your privacy settings still matter to us. You can always control how cookies and tracking technologies are used on our site by visiting our Cookie Policy.

11. Do United States Residents Have Specific Privacy Rights?

In short: Yes. If you live in certain U.S. states, you may have enhanced rights under local privacy laws. We respect those rights and make it easy for you to exercise them.

Residents of states such as California, Colorado, Connecticut, Florida, Virginia, and others may be entitled to request access to their personal data, make corrections, ask for deletion, or limit how it’s shared or used.

States Where These Rights May Apply

If you reside in one of the following states, specific rights may be available to you:
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia.

What You Can Request

Depending on your state, you may have the right to:

• Know if we’re processing your personal information

• Access the personal data we’ve collected about you

• Correct inaccurate information

• Delete your personal data

• Receive a copy of the personal data you’ve previously shared

• Opt out of:

  • Targeted advertising

  • The “sale” or “sharing” of personal data (as defined by law)

  • Profiling that may produce legal or similarly significant effects

Some states also allow you to:

• Get a list of third parties we’ve shared data with

• Limit how we use or disclose sensitive personal information

• Opt out of technologies such as voice or facial recognition

How to Make a Request

You can exercise your rights by:

• Emailing us at info@buildwithpros.com

• Visiting https://buildwithpros.wheelsqueue.com/data-subject-access-request-form/

• Using any method listed at the bottom of this policy

You may also authorize someone else to act on your behalf. In that case, we may request proof of authorization to protect your information.

Verifying Your Identity

To protect your privacy, we need to confirm your identity before we fulfill your request. This helps ensure that only you (or someone you’ve authorized) can access or change your personal data.

If we can’t verify your identity using existing account data, we may ask for additional information for security and fraud-prevention purposes.

Right to Appeal

If you make a privacy request and we deny it, you may have the right to appeal. To do so, email us at info@buildwithpros.com and include “Privacy Appeal” in your subject line.

If your appeal is still denied, you may contact your state attorney general to escalate your concerns.

“Shine the Light” (California)

Under California’s “Shine the Light” law (Civil Code Section 1798.83), residents of California may request a list of all third parties to whom we disclosed personal data for direct marketing purposes in the previous calendar year—along with the categories of personal data shared.

If you’d like to make that request, please contact us using the details in Section 13.

What We’ve Collected in the Past 12 Months

Over the past 12 months, we’ve collected only a limited amount of personal information—and only when necessary to deliver our services. Here’s a summary of the categories we’ve reviewed and whether we’ve collected them:

• Identifiers such as your name, mailing address, IP address, email address, or account name: No, we have not collected this information.

• Customer records, including contact details or payment information: No, we do not store this type of data directly.

• Protected classification information, such as your age, gender, race, or similar demographic data: No, we do not collect this.

• Commercial data, like your purchase history or payment records: Yes, we collect this to process orders and manage your account.

• Biometric data, including fingerprints or voiceprints: No, we never collect biometric information.

• Internet or network activity, including browsing history or interactions with our site: Yes, this is collected automatically for performance and analytics purposes.

• Geolocation data, such as general location based on your IP or device settings: Yes, when needed to improve service delivery.

• Audio or video data, such as customer service call recordings: No, we do not record these interactions.

• Professional or employment-related information, such as job title or work history: No, we don’t collect this unless you apply to work with us.

• Education information, including academic records: No, we do not request or store education-related data.

• Inferences, meaning profiles created from your behavior or traits: No, we don’t build or store user profiles.

• Sensitive personal information, such as health, legal status, or biometric data: No, we do not collect or process sensitive categories of personal data.

How We Use and Share Data

We use personal data to operate our business, improve services, and fulfill your requests. In the past 12 months, we have not sold or shared personal data for commercial purposes. We also do not knowingly sell or share the data of minors.

12. Do We Make Updates to This Notice?

In short: Yes, we update this Privacy Policy when needed to stay aligned with laws and best practices—and to keep you informed.

Privacy standards and regulations evolve over time, and so do the services we offer. When changes happen that affect how we handle your data, we’ll update this policy to reflect those changes.

How You’ll Know If It’s Updated

Whenever we revise this notice, we’ll post the updated version right here with a new “Last Updated” date at the top of the page. If the changes are significant, we may also notify you directly—either by email or with a notice on our website.

We encourage you to check back from time to time to stay informed about how we protect your information.

We’re committed to transparency and will always let you know what’s changing and why.

13. How Can You Contact Us About This Notice?

If you have any questions, concerns, or feedback about this Privacy Policy—or how we handle your personal data—we’re here to help.

You can contact us at:

Email: info@buildwithpros.com
Mailing address:
BuildWithPros ApS
Porthusgade
9000 Aalborg
Denmark

We welcome your questions and are committed to providing clear, respectful, and timely responses.

14. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on your location and the laws that apply to you, you may have the right to:

• Review the personal information we’ve collected about you

• Update or correct inaccurate data

• Delete certain personal data

• Withdraw your consent for future data processing

How to Make a Request

To submit a request, you can:

• Email us at info@buildwithpros.com

• Use our Data Subject Access Request Form at https://buildwithpros.wheelsqueue.com/data-subject-access-request-form/

We’ll review your request and respond in accordance with the applicable data protection laws in your country, state, or province.

In some cases, we may need to keep certain data for legal or administrative reasons, but we’ll always be transparent about that.

Thank you for placing your trust in BuildWithPros. We’re committed to protecting your privacy and treating your data with the respect it deserves.